Two new digital schemes for Crystal Palace

Two new digital schemes for Crystal Palace

We are delighted to launch two new schemes for the Crystal Palace and surrounding areas.

Laptop Loan Scheme


We have a small selection of Laptops available to help local residents who need access to a computer at home for a short or medium term loan.

This could be to help with a job search, access online learning or to freshen up on skills.

Click here for eligibility and to apply.


Donate your Tech

Do you have any old or unwanted computers, mobiles phones or related tech to get rid of?

We will wipe it, sort it and try to get it it back up and running again, then redistributed to local residents in the Crystal Palace and neighbouring areas.

If we cannot find a use for it we collaborate with the teams behind Community Tech Aid and #KeepCroydonConnected to ethically recycle or dispose.

ALL hard drives and phones are data wiped for your peace of mind.

More info

Digital Skills Winter “Boost”

Digital Skills Winter “Boost”

Crystal Palace Community Trust and the Kingswood Community Shop have partnered with local social enterprise ClearCommunityWeb to provide a series of bite-sized 4-week programmes to help local people to develop their digital skills.

There will be a range of practice sessions for those new to using Zoom, with opportunities for broader discussions; workshops designed to explore internet safety issues; a series of digital life skills sessions, and finally some drop-in technical support sessions designed to get question answered and, hopefully, problems solved.

We will also be signposting residents to other local classes & support services.

We welcome learners at all levels, who may want to build some confidence to get more out of their favorite activity – be it a book group, an exercise classes or an online support service.

It’s been a tough year, and now is the time to fill in some of those gaps in knowledge and build some confidence.

Wednesday afternoons are the place to be!

Please pass this on to other groups, neighbours and friends who may benefit.

‘Thank you for your care and consideration.  I’ve been bored out of my skull but you’ve made my life a little better….I’m now ‘seeing’ people online and even doing a bit of online shopping…who knows where this new world will take me!’ (Previous workshop member)

Zoom: Learning and practicing the basics

Are you new to Zoom, feel you need to practice or have some niggling questions about how to use it?

We are running 4 sessions providing you with the opportunity to roll up your sleeves and have a go. You do not need to attend all of these sessions and are welcome to drop in and out, depending on how much support you require.

Sessions will be learner-led and support tailored to both individual needs and those of the group as a whole. Whatever your starting point, we’re here to help and who knows where this may lead!

If yourself, a relative, neighbour or friend needs help installing Zoom for the first time then please get in touch before the session: or 07523 646 277

Times: Wednesdays: 3-4pm

Dates: March 3rd, 17th, 31st and April 14th

Community Tech Support Surgery

Are you have trouble with your computer, mobile phone or tablet?

Need to create a new account or have a question about online security?

Our fortnightly drop-in sessions on Zoom are designed to be a place where you can explore options and get some questions answered. In some situations, we’ll be able to fix things right away!

We can also signpost you to resources and other learning programs if that is what you need.

We are expecting high demand for these sessions so, if you think this is something for you, secure your place by signing up.

Times: Wednesdays: 4-5pm

Dates: March 3rd, 17th, 31st and April 14th

Staying Safe Online

Are you new to Zoom, feel you need to practice or have some niggling questions about how to use it?

An overview of the some of the common risks and how to overcome them with examples and practical advice. We will cover keeping your device up to date, antivirus, being smart online, common scams, email scams and password security.

Times: Wednesday 10th March. 4-5pm

New Courses Launched (Finally!)

New Courses Launched (Finally!)

We hope you are all keeping well and warm.

We are finally ready to announce our two new 8 week courses designed to help you become more familiar and more confident with your tablet or laptop.

For the time being we are running these as virtual classes on Zoom.

We are keeping the class size to a maximum of 8 learners. This is to ensure you get a lot of support throughout.

Places are limited but you can register to start either in February or April.

We will be setting activities to help you build your knowledge in between classes.

Thanks to the National Lottery Community Fund we are able to offer these free of charge or at a subsidized rate.

Digital Horizons

Digital Horizons is a free 8-week programme designed to help you learn how to use a tablet or iPad to access the internet for the first time or to brush up on some of the basics.

Start dates: 4th February | 8th April.

When: 11am on Zoom

Cost: FREE

Further info and registration.


Laptop Self-Care

Laptop Self Care is an 8-week programme designed to help you learn how to use your own laptop or computer better, to be able to update it, manage it, install software and troubleshoot problems for yourself.

Start dates: 4th February | 8th April.

When: 14pm on Zoom

Cost: £35

Further info and registration.

New Year, New Restrictions and New Beginnings

New Year, New Restrictions and New Beginnings

We begin the new year with a new lockdown and hopefully this will be a positive turning point towards a safe vaccination roll out and getting control of COVID 19.

We wanted to explain the new measures we have put in place to ensure we can continue our support as well as news on how we will modify our planned programme for the first part of this year.

Community Tech Support

In Tier 5 we are not able to make house visits until this situation changes.

We can meet on your doorstep (with safety measures in place) if it is a quick fix.

We continue to work remotely and can help with issues using a secure Remote Desktop Support Software – AnyDesk.

We are, of course, still available by email, zoom and phone.

We can help with technical problems, we can provide some advice as well as helping you access account or setting up emails.

If you have an enquiry and need to contact our support please visit this page

All of our updated safety measure can be found here

New Classes

We had intended on starting our 2 new ‘in person’ classes at the end of January.

  • Digital Horizons – Introduction to using a tablet and the internet
  • Laptop Self Care – Understanding and looking after your own computer

We are currently modifying the course content so we can deliver these online.

They will be 8 week courses and we will be announcing 2 sets of dates for each.

Watch this space!

Digital Awareness for Older People

Our Digital Awareness for Older People class has resumed – with an amazing turnout for the first week.

The class is designed to give group support to people wanting to develop their digital skills, feel safer online and have fun!

Every week we cover a different topic, combining practical skills with fun sharing activities and demonstrations as a way to become more confident using the internet and devices.

All abilities are welcome and no question is too basic Our hands-on approach gives you the opportunity to try, make mistakes and learn as a group.

Classes are FREE and take place every Tuesday at 11am on Zoom.

If you want to join then please fill in the registration for here.

Meet the team – Part 2 – Georgina Foster

Meet the team – Part 2 – Georgina Foster

She works across a variety of areas – from delivering our Digital Horizons programme, working 1 to 1 with vulnerable residents and managing partnership projects – always with a smile.

“It is really exciting to see programmes come together. When we started Digital Horizons, it was just an idea.

Now we are coming to the end of the 12 week programme, it’s been really rewarding to see the positive impact it has had – seeing how much peoples digital skills have developed and how much their confidence has grown has been amazing!”

Georgina has a BA in Photography and has co-facilitated workshops at charities working with refugees. Previously, she lived in Nepal where she started a social enterprise that provided training and work opportunities to local photographers.

“When technology feels so familiar, its easy to think its easy, but it really isn’t! There are so many barriers that individuals face, and so many options available that it can feel quite overwhelming.

I have learnt the importance of approaching each case individually, spending that extra time listening and responding to those individual needs.

Although it can take a while, when you support someone to get on to an exercise class on Zoom or YouTube to listen to their favourite music you know its been worth it!”

Georgina’s real skill is keeping our lessons clear and easy to understand for learners and making them feel at home.


Meet the team – Part 1 – Sue Gauge

Meet the team – Part 1 – Sue Gauge

As winter is drawing in, we wanted to introduce you to the team working hard behind the scenes at ClearCommunityWeb.

More importantly, we want to celebrate the work they do and their contribution to our community.

So first up is … SUE GAUGE

After 14 years in the Ministry of Justice, Sue initially joined ClearCommunityWeb as a volunteer; helping with the Digital Skills for Seniors classes at the Upper Norwood Library Hub.

She now leads our Digital Awareness for Older People program; a virtual class helping people to build confidence and encouraging them to ‘have a go’!

Under her stewardship the class has doubled in six months. We all learn new things and get a chance to ask the questions we can’t ask elsewhere.

“It’s really opened my eyes to how incredibly hard it is to use a smartphone if you’ve never used anything other than a landline. Most people take all this digital stuff for granted, yet to the people in our class it’s like a foreign language. It’s a pleasure to give them some idea about what it all means so they can be confident enough to give it a go.”

Sue is a real asset and a supportive help!



Sign up for news, class information and to stay in touch

We will not share your data with any third party.
You can unsubscribe at any time.