Online Services Support

Our Online Services Support provides friendly help with completing online forms, creating accounts, accessing the council, NHS, DWP and the cost of living.

We are a small friendly team who will help you get everything ready for an application, teach you how submit relevant documents and be more independent.

We can also troubleshoot issues with passwords and old accounts to ensure you are receiving the relevant emails or using the right apps.

We are not an Information and Advice service and cannot help with appeals, immigration matters, consumer rights or legal issues.

We work closely with other organisations, and can signpost or refer to more appropriate services, who can better meet your needs.

Typical things we help with include:

  • Registering for services
  • Completing forms
  • Submitting documents
  • NHS apps & services
  • Universal credit / DWP
  • Recovering accounts & email
  • Signposting to other support

The services, forms and apps we help with are: ​

Welfare Benefits ​

Attendance Allowance, Carer’s Allowance, Employment Support Allowance, Pension Credits, PIP and Disability Living Allowance, State Pension, Universal Credit ​

Council Benefits ​

Council Tax Reductions, Discretionary Housing Payment, Household Support Funds, and Housing Benefit​

Council Services ​

Rent account, Reporting repairs, Voter registration, Refuse collection

Travel ​

60+ Oyster Card, Blue Badge, Dial-a-Ride, Driving License, Freedom Pass, JobCentre Plus Travel Discount, Passport, Taxi-Card ​​

Health

MyCare/ MyChart Patient Portal, NHS and GP apps, Prescription Pre-Payment​

Donations, Data & Connectivity

​Access to free data, donated or loaned devices, social tariffs for broadband and mobile phones., Online safety.

How we work

Online Services Support is a drop-in service at different venues around the borough. We try our best to see everyone but this is not always possible on the day.

Step 1 – Initial chat​

  • We will meet you, take a few details, and have a relaxed chat to find out more about you and your inquiry.
  • We will prepare you with a list of the things you need to get started – this could be the documents you need for an application, creating an online account, or researching a phone number that you can call for the information you need.​
  • For many people this is enough to get going with and we can support you with a computer to get going straight away if this is right for you

Step 2 – Follow-up Support

  • If necessary we may agree a time to meet again, asking you to come back with everything you need to access a particular service.​
  • We will work with you to complete the process that needs completing, whether that is filling in an online form, uploading documents, or using an app for the first time.​
  • We ask that you work with us as we guide you to do as much for yourself as possible​
  • We understand that it may take more than one visit to be fully confident in the new process you are using.
Online Services Support Schedule

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