Well, well, well, this is something we have been waiting for quite a while. We have finally delivered our in-person Digital Volunteer Training courtesy of our hosts WLM St Lukes.
A cohort of sixteen people attended the first of 4 monthly sessions exploring the challenges, discussing approaches and looking at some of the techniques we have developed to support people in this area.
These techniques have allowed us to work with over 500 different people in 2022 alone across a range of different projects.
Our person-centred approach puts the learner or resident right in front of the tech. We explore subjects such as active listening, demonstrating vs instructing and, crucial to our approach, how NOT to be the expert and developing helpful interactions.
This sounds all good and proper when you put it like this but fundamentally, we sit with people and work things out with them.
A mixture of existing volunteers, other groups and community connectors all joined to share their experiences which is what really makes the content rich and becomes a learning tool for all involved.
There are still places available for the next session and we will be running the whole course at different locations over the next two years so please get in touch if you’d like to register or are interested in running this for your volunteers.