Speaking at Lambeth’s ‘Digital Access for All’ event

Speaking at Lambeth’s ‘Digital Access for All’ event

Being a panel speaker at the Lambeth Council’s “Digital Access for All” was a chance to celebrate some of the hard work done by the fantastic team at ClearCommunityWeb.

The event matched council and VCS initiatives with the private sector to demonstrate and explore some of the work within the Borough over the last year.

On stage I joined representatives from Community Fibre, Homes for Lambeth, Millennium Community Solutions, HubBub and O2 to explain why digital inclusion is important and the role we all play to provide support to community or enable those closer to the issue do their work.

The subject of accessibility quickly came to the forefront and that technology cannot be a panacea for deeper rooted challenges, of which there are many.

Equal access to information, services and engagement certainly cannot be solved with ‘digital’ alone as being a digital first society relies on accessible information which clear, coherent, accurate and complete.

‘Digital’ being employed to ‘fix’ this is likely to fail or may even make the problem worse, and then be blamed. (Remember Test and Trace anyone?)

Technology can and should improve access to these things, our vehicle or conduit, but cant make bad good.

Assistive Technology (AT) is a perfect if example of this; enabling people living with disability or impairments to use the internet, devices and to interact in ways other people take for granted. A point that Rev Gail Thompson (Millennium Community Solutions) made very clearly and is a champion in this area. Inspirationally, she also completed a masters degree solely using speech recognition software.

Technology should facilitate choice, not restrict it, and we should be able to employ the appropriate tools or channels for what we need to do, whether it is ‘digital’ or not.

It was great catching up with the people in the room, in particular, with our friends at Millennium Community Solutions, Community Tech Aid, Homes for Lambeth, Carers Hub, High Trees, WLM & Watmos.

Laptop Loan programme extends in Crystal Palace

Laptop Loan programme extends in Crystal Palace

Following a second round of funding from the Lambeth Digital Inclusion fund, we have another batch of laptops we can loan to local residents in need of an extra laptop or a stopgap until a replacement is found.

Our laptops are available for short 1 or 3 month loans and can be useful for households needing one for schooling purposes, to conduct online learning or to improve job search.

Priority will be given to applicants requiring assistance with schooling or young people looking for work.

Extra support for the laptop will be provided if needed.

Tea and Tech opens the door to meeting people again.

Tea and Tech opens the door to meeting people again.

Relaunching our Tea and Tech social events at the Upper Norwood Library Hub, last week, felt like a landmark for us.

Not only was this a celebration for all the learners who have accessed our classes or support during lockdown, a good opportunity to meet some of the new faces but also helped us define our voice as an impartial guide to accessing important digital services for those at the beginning of that journey.

It was also a day of new partnerships as we had contribution from Lambeth Healthwatch and were signposted by the Lambeth Wellbeing Bus, as well as being an opportunity for a community organization to help pave the way for in-person events again.

Our Tea and Tech format combines talks and discussion about a key and topical subject, wellbeing messages from our learners as well as some individual support from a volunteer.

Given its namesake, Tea (and cakes and snacks) clearly features prominently!

The other side of the pandemic it felt natural for us to focus on ‘How to find our GP website’ from out phone or the internet. Without confidence in this fundamental skill it feels difficult to expect people to then sign up to other more sophisticated services requiring access to personal data.

We frame our learners’ initial journey on the internet within getting crucial and important information in a way that may be more convenient. For many this seems like given but for us it is the primary pillar of using the internet.

Our second subject was a ‘peek underneath the bonnet’ of the NHS App: what it is, how it compares to the Covid -19 Test and Trace & Patient Access apps as well as how to get it. We also covered how to register and touched upon the safety of data within the app and how you can opt in and out of data sharing.

The key message here was that people can and should choose what is right for them, when it is right for them. Choose what is useful and what you are comfortable using. Our aim is to help people make this decision for themselves or at least see that when they are ready, they can.

We wrapped up with some examples of scams relating to Covid 19, testing and vaccinations – just to help us all be more vigilant

We had special guests Anna d’Agostino from Lambeth Healthwatch and Wai-Ha Lam from the Lambeth Clinical Effectiveness Group informing the learners how to have their say about GP services as well as how to access a new digital buddy program within the Lambeth GP Network.

Anna is a long-term friend for many of our learners who benefitted from the work she did either within the Croydon BME Forum or as dementia friend. Long may this continue.

Lastly and definitely not least we had voices from our learners. Elsie Sutherland shared a few words on how she has felt connected and built confidence through being online during the pandemic and Lynn Thomas extended this by leading the group with Jamaican welcome song after the break.

32 learners attended the event, our second largest to date and we had help from 8 staff and volunteers –  a demonstration of the appetite for social activity again within a shielded group.

We will be running versions of this event in different venues over the next few months but there is always something special about these at the Upper Norwood Library Hub – our ‘spiritual home’.

Watch this space for the next one

This Tea and Tech was funded with the support of the Lambeth Wellbeing Fund.

 

Our New Course Launches: Family Safety Online

Our New Course Launches: Family Safety Online

Our new course, Family Safety Online, helps parents protect their children and whole family.

We help parents navigate what is age appropriate; set healthy boundaries, negotiate screen time and protect their children’s wellbeing in this digital age.

Parents get a chance to improve their digital skills and confidence through practical activities.

The first cohort of this course will run on Tuesdays 10.00 – 12.00 noon from the 2nd November and will run for 6 weeks

We’re Ready for Get Online Week 2021

We’re Ready for Get Online Week 2021

After the year of lockdown, its good to get back into the rhythm of things. This week we will be hosting a workshop as part of the Digital Unite ‘Reinvigorating Digital Inclusion’ event at RIBA and next week we see the return of Get Online Week; the annual campaign established by the Good Things Foundation to help people take their first step online and to celebrate some of the work being done nationally.

To mark the week we will be promoting and raising awareness through out our entire program, culminating in a very special social event where we will be ‘opening the bonnet’ on ways to access the NHS digitally as a starting to point to managing our own health online.

Our schedule for the week is below.

Tuesday 19th

Digital Awareness for Older People (Online)

Digital Open Day (Kingswood Community Shop)

Community Tech Support (Age UK Croydon, Thornton Heath)

Wednesday 20th

Community Tech Support (Kingswood Community Shop)

Digital Awareness Talk (The Hive, St John the Evangelist)

Thursday 21st

Community Tech Support (Platform Café, Loughborough Junction)

Friday 22nd

Tea and Tech: Accessing NHS Services Online (Upper Norwood Library Hub)

It would be great to say hello to as many of you as we can, either online or in person.